
Reliable IT Maintenance that saves costs and maintain uptime
We offer reliable Third Party Maintenance for servers, storage, network equipment, and other hardware infrastructure. Our third-party maintenance not only provides cost savings but also extends the useful life of IT assets beyond OEM end-of-service/support (EOS/EOL) dates.
We provide flexible SLAs from multiple vendors worldwide that can be tailored to the business’s needs (24X7 / NBD/ On-site support).

The four pillars of our Third Party Maintenance Service include
Our comprehensive Third Party AMC for complex network environment includes servers, network switches, WiFi access points, Storage devices, workstations, laptops, copiers, scanners, and printers.
Help Desk Support
Field Engineers
Maintenance
Spares Management
Our TPM service tailored for your Business
We understand every enterprise has a different IT maintenance strategy. We offer different solutions to meet your business needs

Preventive Maintenance
- PAN India Coverage
- Experienced field engineers
- Timely completion as agreed SOW

24/7 IT Help Desk
- Firewall and antivirus protection
- Threat detection and response
- Secure access management
- Regular security audits
- Compliance with industry standards
Third Party Maintenance Process
Open a Trouble Ticket
By Customer/Field Maintenance team/Phone/Email
Ticket Assignment
Technical Case Rep(TCR) is assigned the case ticket for analysis
Escalation
TCR escalates Tier 3 level/SME for complex issues
Reverse Logistics
TCR assigns to logistics for hardware pickup for h/w issue
Ticket Closed
FE is assigned for part replacement/issue resolution. Ticket is closed.